Shipping Policy

Last Updated: October 12, 2026

Thank you for shopping with Mystical Fandom Pins!

We are a small business specializing in collectible fantasy enamel pins, and we take great care in preparing and packaging every order.

We want our customers to have a clear understanding of our shipping procedures, processing times, delivery estimates, and responsibilities before placing an order.

Please review our Shipping Policy carefully, particularly if you are purchasing pre-sale merchandise that requires an extended production period.

1. Order Processing Times

Processing times vary depending on whether an item is currently in hand or being purchased through a pre-sale.

In-Hand Merchandise

• In-hand orders are typically processed and shipped within 1–3 business days after payment is confirmed.
• Business days are Monday through Friday, excluding federal holidays.
• Weekends and holidays are not counted toward processing times.
• Processing times may be extended during major sales, holidays, or periods of unusually high order volume. Customers will be notified of applicable changes when necessary.
• Processing time refers to the time needed to prepare, package, and dispatch an order. It does not include carrier transit time.

Pre-Sale Merchandise

Pre-sale pins are purchased before manufacturing is completed and are not available for immediate shipment.

• Most pre-sale pins have an estimated manufacturing timeline of approximately 9–12 months from final artwork proof approval, unless otherwise stated on the product listing.
• The production timeline does not begin when the customer places an order or submits payment.
• Pre-sale orders are shipped only after the merchandise has completed manufacturing, arrived at Mystical Fandom Pins, and undergone the necessary grading and packaging procedures.
• Production timeframes are estimates and may vary depending on the manufacturing process.
• Customers should review the estimated shipping information provided on the individual product listing before purchasing.

Please note: Production completion and customer shipment are separate stages. Once production is finished, additional time may be required for the manufacturer to ship the pins to us, for customs processing, and for us to inspect, grade, and package the merchandise.

Where an order cannot ship within its applicable promised timeframe, we will provide any legally required delay notification, cancellation option, or refund.

For additional details about the manufacturing process, please review our separate Pre-Sale Policy.

2. Shipping Rates

Mystical Fandom Pins currently offers the following flat-rate shipping options:

• United States: $7 USD
• International: $15 USD

These rates apply to eligible orders and shipping destinations.

Shipping charges are displayed during checkout before payment is completed.

Our flat-rate shipping charges cover standard outbound shipping and handling. They do not include international customs duties, import taxes, or other charges assessed by destination-country authorities.

Any applicable shipping restrictions or additional charges will be disclosed before checkout.

Shipping rates are subject to change. Any changes will apply to future purchases and will not retroactively increase the shipping charges for orders already accepted.

3. Domestic Shipping (United States)

Orders shipped within the United States typically arrive within 3–5 business days after dispatch.

Please note:

• Delivery estimates begin when the shipping carrier receives the package, not when the order is placed.
• Carrier delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been expressly offered.
• Delivery may take longer during holidays, severe weather, transportation disruptions, or other carrier-related delays.
• Remote destinations and locations with limited delivery services may experience longer transit times.

We select appropriate shipping carriers and services based on the destination and shipping requirements.

Mystical Fandom Pins does not currently guarantee delivery on a specific date unless that service has been expressly offered and confirmed.

4. International Shipping

We offer international shipping to eligible destinations where delivery and sale of our merchandise are permitted.

International orders are generally shipped using available international postal or shipping services, including Pirate Ship Simple Export Rate where appropriate.

Estimated international delivery time: 2–4 weeks after dispatch.

Actual delivery times vary depending on:

• Destination country.
• International carrier and local postal services.
• Customs inspections and clearance procedures.
• Local holidays and transportation disruptions.
• Import regulations and other destination-specific requirements.

Some international shipments may require additional transit time beyond the estimated delivery window.

International shipping estimates do not include pre-sale manufacturing or order processing times.

International Tracking

Tracking availability and update frequency may vary by destination and shipping service.

Some international shipments may pass through multiple shipping partners before reaching their final destination.

Tracking may temporarily stop updating while a package is in transit, being transferred between carriers, or undergoing customs processing.

In certain destinations, full tracking may not be available through final delivery.

A temporary absence of tracking updates does not necessarily indicate that a package has been lost.

5. Customs Duties, Import Taxes & Fees

International customers are responsible for understanding the import requirements applicable to their destination country.

Depending on the destination and order value, packages may be subject to:

• Customs duties.
• Import taxes or VAT.
• Brokerage or customs processing fees.
• Local handling charges.
• Other government-imposed import fees.

These charges are not included in our $15 international shipping rate unless explicitly stated at checkout.

Any additional import charges not collected at checkout are generally the responsibility of the customer.

Mystical Fandom Pins does not control customs regulations, import tax rates, or the fees assessed by foreign authorities and delivery companies.

We cannot guarantee that an international package will be exempt from customs duties or taxes.

All required customs declarations will reflect accurate merchandise information and values.

We cannot intentionally undervalue merchandise or inaccurately declare purchased items as gifts to avoid customs charges.

Customs Delays

Customs inspections and clearance requirements may cause additional shipping delays.

These delays are generally outside our direct control.

If a shipment is held by customs, customers may be required to provide additional information or pay applicable charges before delivery can proceed.

We will provide reasonable assistance with shipment documentation or available tracking information when necessary.

6. Pre-Sale Shipping & Production Updates

Because our pre-sale pins are custom-manufactured, orders may require an extended waiting period before shipment.

Production updates are shared through our official communication channels, including our Instagram stories, as new information becomes available.

Updates are posted when we receive meaningful, confirmed information from our manufacturers.

If a new update has not been posted, it generally means that no additional confirmed production information has been received.

Customers should understand that:

• Manufacturing estimates may change due to circumstances affecting production.
• Pins must physically arrive at Mystical Fandom Pins before we can begin customer fulfillment.
• Every shipment must undergo grading, sorting, and packaging before individual orders can be dispatched.
• Orders are prepared as efficiently as possible while maintaining our quality standards.

Customers will receive shipping information once their order is prepared for dispatch.

If we cannot meet an applicable promised shipment timeframe, we will provide the delay notices and customer options required by law.

7. Early Bird Order Shipping

Early Bird spots are limited additional purchasing opportunities offered when certain pre-sale pins are nearing completion or preparing for shipment.

Although Early Bird purchases may be offered at in-hand pricing, an Early Bird spot does not mean the merchandise is physically in stock or available for immediate shipment.

Early Bird orders are expected to ship alongside their corresponding original pre-sale orders once the pins have arrived and completed grading.

Please note:

• Early Bird purchases do not receive priority over original pre-sale orders.
• Early Bird orders do not affect the quantity of merchandise reserved for original pre-sale customers or replacement stock.
• Shipping estimates provided for the applicable Early Bird listing should be reviewed before purchasing.

Early Bird shipping is subject to the same applicable shipment commitments and consumer protections as other advance purchases.

8. Combined Orders & Separate Shipments

To keep our fulfillment process organized, in-hand purchases and pre-sale purchases are generally shipped separately.

Customers should not expect in-hand merchandise to be held for several months until a pre-sale item becomes available, or expect pre-sale items to ship early because they were purchased alongside in-hand merchandise.

Multiple Pre-Sale Orders

When multiple pre-sale pins are ready for fulfillment around the same time, we may combine eligible orders into one package.

This helps streamline fulfillment and may reduce the number of separate shipments.

Please be aware:

• Combining orders is at the discretion of Mystical Fandom Pins.
• Orders cannot always be combined.
• Pins that are not yet ready will generally remain pending until they are available for fulfillment.
• Separate tracking information may be provided when orders are dispatched in multiple packages.

Fulfillment Status

In certain circumstances, Shopify or the Shop App may display an order as fulfilled because it has been consolidated with another order for shipment.

A fulfilled status does not always mean the package has been physically handed to the carrier or delivered.

Customers should use the applicable tracking information to follow the actual movement of their shipment.

If you have concerns about your order status, please contact us for clarification.

9. Shipping Confirmation & Tracking Information

Once your shipping label has been created and the order has been prepared for dispatch, tracking information will generally be sent to the email address associated with your purchase.

Customers may also be able to view tracking through Shopify or the Shop App.

Please keep in mind:

• A shipping confirmation or tracking number may be generated before the carrier physically receives the package.
• Tracking may initially display statuses such as "Label Created," "Pre-Shipment," or "Awaiting Item."
• Tracking typically begins updating after the carrier's first acceptance or processing scan.
• Please allow approximately 24–48 hours for initial tracking updates, although some carriers may take longer.

If your tracking information has not updated after several business days, please contact us so we can review the shipment.

Tracking information is provided whenever supported by the selected shipping service.

10. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review all shipping details carefully, including:

• Full recipient name.
• Street address and apartment or unit number.
• City, state, and ZIP or postal code.
• Country.
• Any additional information necessary for successful delivery.

Incomplete or inaccurate addresses can cause delays, failed delivery attempts, or packages being returned to the sender.

Address Changes Before Shipment

If your shipping address changes after placing an order, please contact us as soon as possible at mysticalfandompins@gmail.com.

For pre-sale orders, we strongly encourage customers to keep their address information updated throughout the production period.

When requesting an address change, please provide your order number and complete updated address.

We will make reasonable efforts to update your information before shipment.

Address changes cannot be guaranteed once a package has been processed or handed to the carrier.

Address Changes After Shipment

Once a package is in transit, we may not be able to modify its destination.

Any available delivery interception or redirection options are subject to the shipping carrier's policies and capabilities.

Additional carrier fees may apply to customer-requested redirections.

11. Returned-to-Sender Packages

Packages may be returned to Mystical Fandom Pins for reasons including:

• Incorrect or incomplete shipping addresses.
• Unclaimed packages.
• Failed delivery attempts.
• Recipient refusal.
• Unpaid customs charges.
• Other delivery restrictions or carrier-related circumstances.

If a package is returned because of incorrect customer-provided information or another customer-related issue, additional shipping charges will generally be required before the package can be resent, where legally permitted.

Once the returned package has been received, we will contact the customer to confirm the correct address and explain any applicable reshipping charges.

We cannot resend a returned package without confirming the necessary delivery information and payment arrangements.

If a package is returned because of an error made by Mystical Fandom Pins, we will correct the issue at no additional shipping cost to the customer.

If reshipment is not possible, we will review the circumstances and provide the appropriate resolution under our Return & Refund Policy and applicable law.

12. Lost or Missing Packages

Although we take great care when packaging and dispatching orders, packages can occasionally become lost or experience unexpected carrier problems.

If your tracking has stopped updating for an unusually long period or your package appears to be missing, please contact us at mysticalfandompins@gmail.com.

We may assist by:

• Reviewing available tracking information.
• Contacting the shipping carrier.
• Opening a missing-mail or lost-package inquiry.
• Providing shipment documentation.
• Investigating whether the package can be located or recovered.

Customers may be asked to provide relevant information or cooperate with a reasonable carrier investigation.

Confirmed Lost Shipments

If an order is confirmed lost during transit, we will review the circumstances and determine the appropriate resolution.

Depending on replacement availability and applicable law, this may involve a replacement shipment or refund.

Because many of our pins are limited-edition collectibles, replacement stock is not always guaranteed.

Handing a package to a carrier does not automatically eliminate Mystical Fandom Pins' legal obligations regarding delivery or non-delivery.

13. Packages Marked Delivered but Not Received

If your tracking information indicates that a package was delivered but you cannot locate it, please take the following steps:

1. Verify the shipping address listed on your order.
2. Check your mailbox, parcel locker, porch, and other designated delivery areas.
3. Ask household members, neighbors, or building management whether the package was accepted on your behalf.
4. Contact the delivery carrier to request any available delivery details.
5. Contact Mystical Fandom Pins if the package remains missing.

We will review the available tracking records and assist with an investigation where appropriate.

We cannot guarantee an automatic replacement or refund for every package reported missing after a delivery scan.

However, claims will be evaluated individually, and any legally required remedies for non-delivery or misdelivery will be honored.

14. Damaged Packages & Shipping Damage

We carefully package our merchandise to help protect it during transit.

However, shipping damage may occasionally occur.

If your order arrives damaged, please email mysticalfandompins@gmail.com within 7 calendar days of delivery, whenever possible.

Please include:

• Your order number.
• A description of the damage.
• Clear photographs of the damaged merchandise.
• Photographs of the outer packaging and any visible shipping damage.

We recommend keeping all original packaging materials until the issue has been reviewed.

Depending on the circumstances and availability of replacement stock, an appropriate resolution may include a replacement, partial refund, or full refund.

Please refer to our separate Return & Refund Policy for complete information about damaged items and available remedies.

The requested seven-day reporting period does not limit longer rights available under applicable law.

15. Delays Beyond Our Control

While we strive to process orders promptly and provide accurate delivery estimates, certain circumstances may disrupt shipping or fulfillment.

Examples include:

• Severe weather or natural disasters.
• Postal or carrier service interruptions.
• Transportation disruptions.
• Customs inspections or import restrictions.
• Public holidays.
• Labor disruptions.
• Unexpected manufacturing or supply-chain delays.
• Other circumstances outside our reasonable control.

We will make reasonable efforts to communicate significant delays and assist affected customers.

Please understand that estimated delivery windows are not guaranteed carrier delivery dates.

However, if we cannot fulfill an order within its applicable promised shipment timeframe, we will comply with the legally required delay notification, consent, cancellation, and refund procedures.

16. International Shipping Restrictions

Shipping availability may be limited or unavailable in certain countries or territories because of carrier restrictions, customs requirements, product compliance obligations, or other applicable regulations.

European Union Orders

Due to applicable product safety requirements, including the European Union General Product Safety Regulation (GPSR), direct checkout to EU destinations may be unavailable.

Where legally permitted and all applicable requirements can be satisfied, customers may contact us to inquire about an alternative manual checkout arrangement.

Manual checkout availability is not guaranteed and does not exempt purchases from applicable consumer protection or product safety requirements.

Mystical Fandom Pins reserves the right to decline shipments to destinations where fulfillment cannot be completed legally or reliably.

If we are unable to fulfill an order because of an applicable shipping restriction, we will contact the customer and issue the appropriate refund.

17. Shipping Questions & Order Assistance

If you have any questions regarding shipping, delivery estimates, tracking, address changes, or missing packages, please contact us.

Mystical Fandom Pins

Email: mysticalfandompins@gmail.com

When contacting us about an existing order, please include:

• Your full name.
• Your order number.
• A description of your question or concern.
• Tracking information, if applicable.

Email is the preferred method for shipping-related inquiries so we can properly review and document order information.

18. Policy Updates & Customer Acknowledgment

By placing an order with Mystical Fandom Pins, customers acknowledge that they have had the opportunity to review our Shipping Policy before completing their purchase.

We reserve the right to update this policy as shipping rates, carrier services, fulfillment practices, and legal requirements change.

Updates will be published on our website and will not retroactively remove contractual or statutory rights applicable to existing purchases.

Nothing in this policy is intended to exclude or limit consumer protections that cannot legally be waived.

Thank you for supporting Mystical Fandom Pins!

We truly appreciate your patience, understanding, and continued support of our small business. Every order helps us continue creating unique, collectible fantasy enamel pins inspired by the stories and characters we love.